You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
If your return is approved, we will process your refund within 5-7 business days. The refund will be automatically applied to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
For items purchased during promotional periods or with discounts, only the actual amount paid will be refunded. Gift cards and final sale items are not eligible for returns or refunds unless required by law.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details, and we will investigate the matter promptly.
For payments made via PayPal, please check your PayPal account balance before contacting us. Some refunds may be credited to your PayPal account rather than your linked bank account or credit card.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 1488 Platinum Drive, ITHACA, New York
E-Mail: [email protected]
Phone: +1724-795-2484
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
